![]() Increase Volume Faster than StaffersĪccording to Kautzman, Hutson’s initial focus when bringing Anvil into the growing dealership was on support operations. That results in better customer service, which keeps them coming back to fulfill future equipment and service needs. The bottom line is that Anvil keeps everyone across the dealership informed. See when equipment arrives at the dealership.“When you put tasks and requests into the system you can watch it to see its progress.” Anvil gives you visibility to: That level of transparency has transformed the dealership, he relates. “From the sales folks all the way to accounting, as they settle off pieces of equipment, everybody has access to Anvil, and they can see what is happening without having to chase around.” “If you start operating in silos, you lose cohesiveness and communication breaks down as locations create their own way of doing things,” he says. The final point was of particular concern to Kautzman. Standardizes processes across the dealership.Returns information quickly, ensuring work continues to move forward.Creates easy navigation to access information and processes.Serves the same information back out to all the locations.Consolidates information from all locations.Anvil’s cloud-based framework checks all their requirements: With the new locations hundreds of miles away, Kautzman explained that the dealership needed a single system to unify the locations. ![]()
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